Customer Specialist for Onboarding and Support
What you'll do
Client Onboarding:
Collaborate with the sales department to understand client needs and requirements.
Lead the onboarding process for new clients, setting up and guiding them through account setup and configuration.
Conduct product demonstrations and training sessions to familiarize clients with our platform's features and functionality.
Customize the onboarding process to meet each client's specific needs.
Migration and Transition:
Work closely with existing customers to facilitate the transition from legacy systems to our SaaS platform.
Develop migration plans and coordinate data transfer and integration processes.
Provide ongoing support to customers during the transition period to ensure a smooth transition to our platform.
Client Support:
Serve as the primary point of contact for customer inquiries, concerns, and technical issues.
Provide timely and effective support via email, phone, and chat.
Troubleshoot and resolve customer issues through collaboration with technical teams as needed.
Maintain a comprehensive knowledge base to help customers find solutions independently.
Product expertise:
Stay up-to-date with the latest developments and updates to our SaaS platform.
Become an expert on our product's features, capabilities, and best practices.
Share insights and recommendations with customers to help them maximize the value of our platform.
Documentation and Training:
Create user-friendly documentation, guides and tutorials to help customers use our platform effectively.
Develop training materials and conduct training sessions for customers and internal teams as needed.
Qualifications
Bachelor's degree in a relevant field or equivalent work experience is a plus.
Proven experience in client onboarding, customer support, or a related role.
Strong communication and collaboration skills, with the ability to build trust and provide excellent customer service.
Technical competence and ability to quickly learn and understand complex software systems.Problem solving and troubleshooting skills.
Excellent organizational skills and attention to detail.Adaptability and ability to thrive in a rapidly evolving environment.
What we offer
We offer you a challenging and exciting role in a fast-growing company. You will work in a modern work environment with high technical competence and dedicated colleagues. We offer competitive salary and benefits, as well as opportunities for career development within the company. With us you also get:
- Competitive remuneration and benefits.
- Opportunity to work with a dynamic and innovative team.
- Collaborative and inclusive corporate culture.
- Career opportunities and development in a rapidly growing industry.
